Privacy

Business and contact posture

DriftLoom Studio is the product/service described by this policy. Billing, deletion, and support requests should follow the Support page contact guidance. Billing support is handled at [email protected]. Keep the Stripe receipt email and include the DriftLoom job URL or browser session when relevant, but never send card numbers.

Prompts and generated files

DriftLoom Studio stores submitted prompts, size and settings, validation reports, and generated STL files only to create, debug, abuse-limit, and deliver requested files. Do not submit sensitive personal, medical, credential, or confidential business information in prompts, labels, or uploaded context.

Retention and cleanup

Anonymous browser sessions expire after about 30 days. Generated STL files for anonymous jobs are short-lived and normally expire after about 72 hours; cleanup jobs may remove the files after that window. Server-side billing, audit, abuse-limit, and support records may be retained longer when needed for entitlements, refunds, fraud prevention, security, accounting, or legal obligations.

Analytics

The public beta uses privacy-light analytics to understand aggregate usage, conversion, and page performance. Analytics should measure whether the product works for visitors; it should not sell personal profiles, expose prompt contents, or store card data.

Stripe billing

Stripe is the payment processor for optional paid access. DriftLoom stores only Stripe-confirmed customer, checkout, invoice, payment, refund, and event identifiers needed for access, receipts, refunds, support, reconciliation, and audit logs; it does not store card numbers or payment-method secrets.

Deletion requests

Deletion requests should identify the relevant browser session, job URL, or Stripe receipt without sharing card data. DriftLoom can delete local prompt and generated-file records it controls; Stripe remains the processor for payment records needed for receipts, refunds, disputes, and compliance.